Eden Prairie & the West Metro
Pipe Repair
Ordinary leaks, water-line problems, frozen pipes, and burst-pipe damage belong on one clear repair path. Start with personal safety, then tell Tiger where the water or pipe change appears.
- Ordinary leak and pipe repair
- Water-line repair
- Frozen- and burst-pipe repair
Active water and electricity
Stay out of a wet electrical area.
Rapidly spreading water, a sagging ceiling, or water near powered equipment can create a danger beyond the pipe itself.
- Leave the affected area if water is near outlets, appliances, wiring, an electrical panel, or another powered device. Do not step into standing water or touch electrical equipment.
- Call 911 for an immediate life, fire, structural, or electrical threat. Keep other people and pets away until the area is made safe.
- Use the home's main water shutoff only if you already know its location, can reach it through a dry and safe path, and it turns without force. Otherwise, leave the area and wait for help.
Do not open walls, loosen fittings, use a flame or high-heat device on a frozen pipe, or enter a hazardous area to reduce water flow. Call Tiger after immediate safety needs are addressed.
Leaks, damage, and frozen piping
Follow the water or pipe condition.
Start here when leaking, damaged, or frozen piping is the central concern. Share where water appears, what changed, and any observations you can make without opening a wall or entering an unsafe area.
Ordinary leak
Water appears where it should not.
A drip, damp area, stain, or contained leak is enough to arrange assessment. Note the location and whether the water changes when a fixture is used, but do not open a wall or connection to investigate.
Water line
A supply-pipe condition has changed.
Visible damage, a known water-line concern, or changed water delivery can start the conversation. Tiger needs to assess the actual piping before recommending repair work.
Frozen or burst pipe
Cold-weather pipe trouble needs a careful response.
Do not use an open flame, high-heat device, or improvised thawing method. If water is escaping, follow the safety guidance below and describe the affected area to Tiger.
Helpful when you call
Describe the location and the pace.
You do not need to identify a pipe material, failed fitting, hidden source, or repair method before contacting Tiger.
- Where water or pipe damage first became visible
- Whether the water is contained, slowly spreading, or actively flooding
- Whether the area includes outlets, appliances, wiring, or an electrical panel
- Whether cold weather, a known water-line issue, or a recent change is part of the situation
The repair conversation
Safety. Context. Assessment.
Establish safety
Keep people out of an unsafe wet or electrically affected area. Address an immediate life, fire, or electrical threat before arranging plumbing service.
Describe the pipe problem
Share the location, visible water or damage, and whether the condition is stable or changing. No home diagnosis is required.
Assess and review
Tiger assesses the affected piping and explains the available repair path before you decide how to proceed.
From source to repair
Choose the repair after the pipe is understood.
Visible water does not establish whether the affected pipe is behind a surface, part of a fixture connection, or connected to a broader water-line concern. Tiger needs the actual context before discussing repair options.
Tiger can use that onsite context to explain the repair options that fit the affected piping and surrounding area.
Pipe repair
Call after the immediate area is safe.
Tell Tiger where the pipe or water problem appears and whether it is stable, spreading, or connected to cold-weather damage.