Legal & policy center
Messaging Terms & Conditions
These Messaging Terms & Conditions (“Messaging Terms”) apply to text messages (SMS and MMS) sent by Advanced Air & Fire Inc., doing business as Tiger Plumbing Heating & Air (“Tiger,” “we,” “us,” or “our”). By opting in, you agree to these Messaging Terms and to our Privacy Policy.
1. Program description
Tiger sends text messages to customers who provide a mobile number and agree to receive texts. There are two message categories, and you choose which you want:
Service messages. Appointment confirmations and reminders, scheduling changes, technician arrival updates, estimate and invoice notifications, follow-ups after a visit, Tiger Cub Club reminders and renewal notices, and billing or account alerts. You can opt in to service messages by checking the text-message box on one of our web forms, by telling our team when you call or book, or by texting us first.
Promotional messages. Seasonal specials, coupons, maintenance offers, and news about our services. We send promotional messages only if you separately and expressly agree to receive them, for example by checking a clearly labeled promotional-text box on a form or by texting a keyword we advertise for that purpose.
Messages may be sent using automated technology. Your consent to receive texts is not a condition of buying any product or service from us.
2. Message frequency
Message frequency varies. Service messages are tied to your appointments and account, typically several messages around each scheduled visit. If you opt in to promotional messages, you can expect up to 4 promotional messages per month.
3. Message and data rates
Message and data rates may apply depending on your mobile plan. Contact your wireless carrier for details about your plan.
4. How to opt out
You can stop receiving texts at any time by replying STOP to any message. We also honor QUIT, END, REVOKE, OPT OUT, CANCEL, and UNSUBSCRIBE, as well as any other clear request to stop texting you, whether you make it by text, phone, email, or in person.
After you opt out, we will send one final message confirming that you have been unsubscribed. If you opted in to more than one message category, that confirmation may ask which category you want to stop; if you do not reply, we will stop all texts. We process opt-out requests promptly and in every case within 10 business days. Opting out of texts does not stop calls or emails you have otherwise agreed to receive; you can manage those separately.
If you opt out and later want to receive texts again, you will need to opt in again.
5. Help and support
Reply HELP to any message for assistance, call us at (952) 942-5748, or email mail@callthetiger.com.
6. Eligibility and your responsibilities
By opting in, you confirm that you are at least 18 years old, that you are the account holder or authorized user of the mobile number you provided, and that you will tell us if you change or give up that number. If you give us a number that is not yours, or fail to tell us that a number is no longer yours, you are responsible for any messages sent to it.
7. Carriers and delivery
Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier, device, and network coverage and is not guaranteed. Supported carriers may change without notice. Do not use text messages to report an emergency; call us at (952) 942-5748, or call 911.
8. Privacy
We do not sell your mobile number and do not share your text-messaging opt-in information with third parties for their marketing purposes. Details are in our Privacy Policy.
9. Changes to these Messaging Terms
We may update these Messaging Terms from time to time. The current version, with its effective date, will always be posted on this page. Continuing to receive messages after a change takes effect means you accept the updated terms. These Messaging Terms are part of, and governed by, our Terms and Conditions.